Shipping Returns and Refunds

Shipping & Delivery Policies
ACK Media Direct Limited ships its products to almost all parts of India and across the world. Orders placed will be shipped within
24-48 hrs. We ship on all days except Sunday and National Holidays.

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas, the products will be shipped through our partner couriers and transport and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which ACK Media Direct Limited is not liable and would request its users to cooperate as ACK Media Direct Limited continuously tries to nought such instances.

Also, ACK Media Direct Limited reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual
delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.

Product must be returned to us within 15 days from the date it has been delivered to the customer.
Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.

Once the Product is received to the company successfully, ACK Media Direct Limited will instantly initiate the refund to your source account or chosen method of refund within 7-10 working days.

Cancellation Policy
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However return is possible for all
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However return is possible for all orders/products.

Contact Us:-
ACK Media Direct Limited
204, 2nd Floor, Dhanthak Plaza,
Makhwana Road, Marol, Andheri East,
Mumbai – 400059, Maharashtra, India
Phone No: 022-49188881 / 2