Cancellations & Returns

Change Policy:
You can only change order quantity or remove specific item(s) from your order by sending us a detailed email. Please mention your Transaction Id clearly in the subject line.
To increase the order quantity you will be required to place a new order.

For any assistance please feel free to call us at Phone: 022-40497435

Cancellation of order
Kindly send us an email giving details of cancellation, clearly mentioning your Transaction Id
Please call our Customer Care at Phone: 022-40497435 for any assistance.
Cancellation Policy:
If you choose to cancel the order before the product is shipped, you will be entitled to a 100% refund. In case, the product is shipped we’ll deduct the original shipping charges and refund the money. Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id.

In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full refund is made in reasonable time.

To know more about how to return a product, please read our Return Policy.

Please contact us on customerservice@ack-media.com or speak with customer care on Phone: 022-40497435 (9.30 AM to 6.30 PM IST, Mon-Sat) for any doubts and concerns.

PLEASE NOTE:
1. Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

2. Product with different packaging characteristics or availability may need to be shipped separately.

 Trademark, Copyright and Restriction

All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Product Description
We try to be as accurate as possible. However, we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by us on the Website itself is not as described, your sole remedy is to return it in unused condition.

Pricing/Typographical error
If we come across any difference in pricing resulting from typographic errors w.r.t pricing or product information, we shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from you within 3-21 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

Limitation of Liability
In no event shall we be liable for any special, incidental, indirect or consequential damages of any kind in connection with this document or sale of item(s) by us, even if we have been informed in advance of the possibility of such damages.